Generating 58 Positive Replies Across Localized & International Outbound Campaigns for e-satisfaction - Including a Meeting With Porsche
e-Satisfaction wanted to test both local and international outbound markets while positioning their Voice of Customer platform in a highly competitive space. We launched localized Greek campaigns alongside international English campaigns, optimized lead allocation based on reply performance, and generated 58 positive replies in just 6 weeks, including conversations with dream automotive brands.
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e-satisfaction is a Voice of Customer and customer feedback management platform that helps businesses collect, manage, and act on customer feedback across surveys, reviews, social media, and complaints. Their platform gives teams real-time visibility into customer sentiment while improving operational response times and customer satisfaction outcomes. Website: https://www.e-satisfaction.com/
e-satisfaction wanted to validate outbound opportunities across both the Greek/Cypriot market and international markets simultaneously, while identifying which messaging, language, and market segments would generate the strongest engagement.
The company needed to understand whether localized Greek-language campaigns would outperform English messaging for regional markets without limiting growth opportunities internationally.
International outbound campaigns covered broader markets, but required smarter targeting and segmentation to maintain strong reply quality and avoid wasting volume on lower-fit accounts.
The automotive and enterprise CX space is notoriously difficult to penetrate through cold outbound, making high-quality conversations with dream accounts a major priority.
We built a dual-market outbound system combining localized Greek campaigns with international English campaigns, then continuously optimized lead allocation toward the best-performing segments and markets.
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